In these transformative times, the status quo can be a death sentence to a business. Change is essential for any leader looking to advance and deliver top performance.
I have personally led and experienced both successful and failed initiatives. I have been honored to work with top leaders of global companies and iconic brands, each trying to create a “secret sauce” to bring products and services to market. Through my own experiences and significant strategic engagements, I have learned some consistent truths about change, regardless of the type of company, the industry, or location. I want to share these truths with you.
Truth: Leaders who know how to navigate and lead change have a competitive advantage that enables them to reap the rewards in increased revenue and profits. Unfortunately, most leaders, while constantly initiating change, admit they are not very good at actually leading change.
Truth: If you want a different outcome, you must change what you and your people do. Everyone – from the C-Suite to the person in the field – has a role to play. But often people want the benefits of the change, without being changed. People rarely agree, accept, or adopt a new way merely by being told to “do it.”
Truth: Change requires people who are ready, willing, and able to make the change. If you want the business to achieve its full potential, you need to find ways to engage your people and your organization quickly in working in the new way. You can spend millions on a business solution, but if you can’t get people to use the system or deploy the strategy, you will not achieve the results you want.
Truth: Change initiatives are people intensive, and learning a new set of behaviors takes time. You can accelerate the change with the right reinforcement systems and behavioral engagement plans. Regrettably, too many leaders shy away from the human side of change; they find it easier to focus on the business plan tactics.
Truth: Leaders talk about what others need to do differently, but often don’t realize that change starts with themselves. It’s easy for you to forget you’ve been working on the strategic initiative for weeks and months, familiarizing yourself with the design and business plan. Once the initiative is announced, you expect people to jump into action. Too frequently, the people don’t understand the change or know what they should do. They feel overwhelmed and undersupported; they may do the wrong things, or not act at all.
At a loss of where to start?
Change starts with you. Knowing what needs to be accomplished, why it’s important beyond just the dollars and cents and how you plan to engage the hearts, hands, and heads of your fellow colleagues to want to change versus merely complying with your request.
For more insights about leading change, pick up a copy of my book “The Truth About Change” on Amazon and visit my website at www.HilaryPotts.com.